GEFORCE EXPERIENCE COUPON CODE REDEMPTION FAQ

What are the system requirements for redeeming a game code in GeForce Experience?

• PC with GeForce GPU
• GeForce Experience (version 3.2.2 or higher)
• GeForce driver 373.06 or higher

I can’t see a Redeem button in the GeForce Experience Account menu.

Make sure you have the latest version of GeForce Experience installed (client version 3.2.2 or higher / GeForce driver 373.06 or higher) and are connected to the internet. You can download the latest version of GeForce Experience here.

Are there additional requirements for me to redeem my coupon?

• Graphics Card Requirements - Some coupons can only be redeemed on selected graphics card. These coupons are typically tied to a graphics card purchase or promotional giveaway. Please make sure your graphics card is installed before redemption.
• Regional/Country Requirements - Some coupons require that they be redeemed in specific regions or countries. Please redeem the code in the appropriate region/country.
• Age Requirements - Some coupons have age restrictions due to sensitive content. Please check that your NVIDIA Account meets the age requirement.

Where can I find out more about terms and conditions relevant to my coupon?

• For Honor / Tom Clancy’s Ghost Recon: Wildlands Bundle

I already own the game that I’ve received a game code for.

In most cases, a game code can only be redeemed against an account that does not already own the game. If you already own the game, you will not be granted a second copy.

I am getting an error message. Help!

Please check the suggestions in the table below. If you are still unable to resolve the issue, please contact NVIDIA Customer Care.

Invalid code. Check the code you have entered and try again.

GeForce Experience does not recognize the game code you have entered. Please confirm you have entered the right code.

You do not meet the region requirement to redeem this coupon.

Please refer to regional restrictions related to this coupon redemption.

You do not meet the hardware requirement to redeem this coupon.

Please refer to hardware requirements related to this coupon redemption.

You do not meet the hardware and region requirements to redeem this coupon.

Please refer to regional restrictions and hardware requirements related to this coupon redemption.

The coupon code you have entered has expired.

Unfortunately some codes are valid for a limited time and expire after the period ends.

The coupon code you have entered has already been redeemed.

Our system indicates that this code has already been redeemed. Please check to see if the game is already available in your account.

This coupon cannot be redeemed yet.

This coupon is not yet available or activated. Please verify that you have entered the correct coupon code or check back later.

You have already redeemed a coupon for {Coupon Code Name} on this gpu.

Our system indicates that your have already redeemed this coupon on your GPU through a different GeForce Experience account. Please switch back to that account to continue.

You have already redeemed a coupon for {Coupon Code Name}.

Our system indicates that your have already redeemed this coupon. Please check your account for your redemption.

We were unable to process your coupon due to technical difficulties. Try again after some time.

There appears to be a problem with our systems. We suggest trying again later.

The coupon code you have entered is out of stock and no longer available.

Some coupons may be limited in quantity or expiration dates. Please contact NVIDIA customer support if you believe there is an error.

You do not meet the age restrictions for this coupon.

This coupon code has an age restriction. Please login with an account that meets the age requirement.

This product is currently out of stock.

In cases where coupons offer multiple game options, one or more options have run out of stock. Please select one of the remaining options.

Why is GeForce Experience required to redeem a coupon code received along with a GPU purchase?

Game coupon codes offered as part of a qualifying GPU or PC purchase are intended for use by the purchaser. As part of the coupon redemption process, NVIDIA uses GeForce Experience to perform a hardware verification step to ensure the coupon code is redeemed on the system with the qualifying GPU.

Why must game bundle code redemptions be completed with a qualifying graphics card, desktop or laptop?

Game coupon codes offered as part of a qualifying GPU or PC purchase are intended for use by the purchaser. Redeeming the code on a qualifying system helps NVIDIA verify the game is redeemed by the purchaser. Please note that only one game copy can be redeemed per qualifying GPU.